Job Title: IT Support Specialist
Location: Brooklyn, NY
Company: FM Home Loans
About Us: At FM Home Loans, we are committed to delivering exceptional [industry/service/product] solutions to our clients. Our dedicated team is passionate about innovation, quality, and customer satisfaction. We are looking for a proactive and skilled IT Support Specialist to join our dynamic team and contribute to our mission of excellence.
Job Overview: The IT Support Specialist will be responsible for providing technical support and assistance to end-users within our organization. This role involves diagnosing and resolving hardware and software issues, maintaining IT systems, and ensuring smooth and efficient operation of technology resources. The ideal candidate will possess strong problem-solving skills, a customer-oriented attitude, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Technical Support: Provide first-line support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve technical problems via phone, email, or in-person.
- System Maintenance: Assist in the setup, configuration, and maintenance of IT equipment, including computers, printers, and peripherals.
- Software Installation: Install and configure software applications and updates as required. Ensure compatibility and proper functioning of software.
- Network Support: Monitor and maintain network performance. Assist with network connectivity issues and collaborate with the IT team to resolve network-related problems.
- Documentation: Maintain accurate records of support requests, resolutions, and system changes. Document and update IT procedures and knowledge base articles.
- User Training: Educate end-users on IT policies, best practices, and effective use of technology resources. Provide training and support as needed.
- Security: Assist in implementing and enforcing IT security policies and procedures to safeguard company data and systems.
- Collaboration: Work closely with other IT team members to address complex issues, implement solutions, and support overall IT initiatives.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Experience: Proven experience in an IT support role, with a strong understanding of hardware, software, and networking concepts.
- Technical Skills: Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and common IT tools and software. Familiarity with networking protocols and systems.
- Certifications: Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
- Communication: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users.
- Customer Service: Demonstrated commitment to providing outstanding customer service and support. Friendly and approachable demeanor.
- Team Player: Ability to work collaboratively with team members and other departments to achieve common goals.
Why Join Us?
- Growth Opportunities: We offer opportunities for professional development and career advancement.
- Work Environment: Join a supportive and collaborative team in a dynamic work environment.
- Benefits: Competitive salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to careers@fmm.com with the subject line "IT Support Specialist Application."
FM Home Loans is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.